Privacy Policy
A legal disclaimer
Last updated: 11-30-2025
This Privacy Policy describes how Claudio James LTD DBA Claudio James Salon (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website [ClaudioJamesSalon.com] (the “Site”) and when you interact with our salon services.
By using this Site, you agree to the collection and use of information in accordance with this Policy.
⸻
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
• Contact information – name, email address, phone number.
• Appointment details – date/time, services requested, stylist preference.
• Payment details – processed securely through our third-party payment processors (we do not store full credit card numbers on our servers).
• Messages – inquiries sent through contact forms, email, or message fields.
b. Information Collected Automatically
When you use our Site, we may automatically collect:
• IP address and general location (city/region level).
• Device type, browser type, and operating system.
• Pages visited, time spent on pages, and navigation paths.
• Referring website (how you found our Site).
This information is used in aggregate to understand how visitors use our Site and improve the experience.
c. Cookies & Similar Technologies
Our Site may use cookies and similar tracking technologies to:
• Keep the Site functioning properly.
• Remember your preferences.
• Analyze website traffic and usage patterns.
You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. Some features of the Site may not function properly if cookies are disabled.
⸻
2. How We Use Your Information
We may use the information we collect for purposes including:
• To schedule and manage appointments and provide salon services.
• To respond to your inquiries and provide customer support.
• To send appointment confirmations, reminders, and updates.
• To process payments and prevent fraud.
• To improve our Site, services, and guest experience.
• To send marketing communications (such as news, promotions, or updates), where permitted by law. You may opt out at any time.
⸻
3. Legal Bases for Processing (If Applicable)
If you are in a region like the European Economic Area (EEA) or United Kingdom, we process your personal data based on one or more of the following legal bases:
• Your consent.
• Performance of a contract (e.g., providing booked services).
• Our legitimate interests (e.g., improving services, preventing fraud).
• Compliance with a legal obligation.
⸻
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
• Service providers that help us operate our business and Site (for example: online booking platforms, email service providers, payment processors, website hosting services).
• Professional advisors (such as accountants or legal counsel) where necessary.
• Authorities or law enforcement when required by law or to protect our rights, guests, or others.
These third parties are only given access to the information they need to perform their services and are expected to protect it and use it only for those purposes.
⸻
5. Data Retention
We retain your information for as long as necessary to:
• Provide our services and maintain your guest history,
• Comply with legal, tax, and accounting obligations,
• Resolve disputes and enforce our agreements.
When information is no longer needed for these purposes, we will delete it or anonymize it where possible.
⸻
6. Data Security
We take reasonable administrative, technical, and physical measures to help protect your information from unauthorized access, loss, misuse, or disclosure.
However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
⸻
7. Your Rights & Choices
Depending on your location, you may have rights regarding your personal information, including:
• The right to access the personal information we hold about you.
• The right to update or correct your information.
• The right to request deletion of your personal information, subject to legal obligations.
• The right to object to or restrict certain types of processing.
• The right to withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.
You may also:
• Opt out of marketing emails by clicking “unsubscribe” at the bottom of the email, or by contacting us.
• Adjust cookie settings in your browser.
⸻
8. Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us so we can delete it.
⸻
9. International Transfers
If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and some of our service providers are located.
By using the Site and providing information to us, you consent to the transfer of your information to the United States, subject to applicable laws.
⸻
10. Third-Party Links
Our Site may contain links to third-party websites (such as booking platforms, product partners, social media sites, or other resources).
We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any sites you visit.
⸻
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of the Site after any changes indicates your acceptance of the updated Policy.
⸻
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Claudio James LTD DBA Claudio James Salon
Address: 2155 City Gate Lane, Suite 201, Naperville, IL 60563
Phone: (630) 551-8238